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This work provides a comprehensive customer-focused evaluation framework that businesses can use to assess their electronic customer relationship management (e-CRM) readiness. The framework is intended to provide a big picture of the overall composition of e-CRM, to facilitate gap analysis, and to support a monitoring and feedback process. Knowledge(More)
Concerns for personal information privacy could be produced during information collection, transmission and handling. In information handling, privacy could be compromised from both inside and outside of organizations. Within an organization, private data are generally protected by organizations' privacy policies and the corresponding platforms for privacy(More)
In this paper, we describe data support in an information system to support contextual, online negotiation of privacy contracts for e-commerce on the Semantic Web. Context is important to the user as one user rule about any single private data item may not fit all situations. For privacy negotiation, we introduce a usage concept consisting of a triple of(More)