Users' concerns regarding privacy issues are lowering their trust in e-services and, thus, affecting the widespread adoption of online services. To increase users' perceived control over their privacy, the authors propose a novel e-privacy architecture.
WebTP is a benchmark that measures the performance of a web information subsystem – the Order Management system. Its business logic represents a web Order Management system that facilitates the purchase of goods and services on the Internet. Order Management is an important and integral application of electronic commerce and hence WebTP has applicability to… (More)
This work provides a comprehensive customer-focused evaluation framework that businesses can use to assess their electronic customer relationship management (e-CRM) readiness. The framework is intended to provide a big picture of the overall composition of e-CRM, to facilitate gap analysis, and to support a monitoring and feedback process. Knowledge… (More)
Concerns for personal information privacy could be produced during information collection, transmission and handling. In information handling, privacy could be compromised from both inside and outside of organizations. Within an organization, private data are generally protected by organizations' privacy policies and the corresponding platforms for privacy… (More)
Empowering users to make informed decision-making over online release of private data is a challenge in today's society. A large majority of users has rejected many e-privacy business models including Lumeria's, Zero-Knowledge's, and Microsoft's PassPort. In detailing privacy requirements for an architecture for user-controlled e-privacy, we provide some… (More)