Dawn N. Jutla

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This work provides a comprehensive customer-focused evaluation framework that businesses can use to assess their electronic customer relationship management (eCRM) readiness. The framework is intended to provide a big picture of the overall composition of e-CRM, to facilitate gap analysis, and to support a monitoring and feedback process. Knowledge(More)
Concerns for personal information privacy could be produced during information collection, transmission and handling. In information handling, privacy could be compromised from both inside and outside of organizations. Within an organization, private data are generally protected by organizations' privacy policies and the corresponding platforms for privacy(More)
In this paper, we describe data support in an information system to support contextual, online negotiation of privacy contracts for e-commerce on the Semantic Web. Context is important to the user as one user rule about any single private data item may not fit all situations. For privacy negotiation, we introduce a usage concept consisting of a triple of(More)
Strengthening the user perception of privacy and trust on the Internet will require userfocused technological approaches, enforceable privacy laws, and business interventions. We propose a novel user-focused business model for privacy with a supporting client-side e-privacy architecture. The e-privacy business model is detailed in terms of target markets(More)
WebTP is a benchmark that measures the performance of a web information subsystem – the Order Management system. Its business logic represents a web Order Management system that facilitates the purchase of goods and services on the Internet. Order Management is an important and integral application of electronic commerce and hence WebTP has applicability to(More)
Personal information privacy could be compromised during information collection, transmission, and handling. In information handling, privacy could be violated by both the inside and the outside intruders. Though, within an organization, private data are generally protected by the organization's privacy policies and the corresponding platforms for privacy(More)