David Veroff

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BACKGROUND In 1995 the Agency for Health Care Policy and Research began a five-year project, Consumer Assessment of Health Plans (CAHPS), to create instruments to collect data from consumers about their health care experiences, to develop sophisticated methods to convey these data to consumers, and to evaluate the value of these data to consumers who are(More)
(herein referred to as " Guide "), a core set of metrics for the evaluation of employee health management programs. After two years and countless hours of research and discussions by more than 60 members of both organizations and many outside experts, HERO and PHA are responding to employers who seek a greater level of clarity regarding the value of their(More)
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