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Is Information Technology investment paying off in terms of increased productivity? Economists studying national productivity measures say no, while prestigious articles say yes. This paper offers a technological contribution to the debate. We briefly review some of the productivity measurement problems that we believe cause productivity growth to be(More)
A major challenge facing a business manager is to achieve a sustainable level of success, which in turn means being able to sustainably master the complexity with which s/he must deal. Information technology providers must understand the relationships between the levels of complexity with which managers deal, the value of information at each level, and the(More)
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