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In this study 2,684 people evaluated the credibility of two live Web sites on a similar topic (such as health sites). We gathered the comments people wrote about each siteís credibility and analyzed the comments to find out what features of a Web site get noticed when people evaluate credibility. We found that the ìdesign lookî of the site(More)
Knowledge regarding how Web information-seekers behave with respect to the structures and cues they are provided with may shed light on general principles of navigation in electronic spaces, and assist designers in making more informed structural decisions. This study examines user movement through hierarchically structured Web sites and the behavioral(More)
Understanding the specific nature of disorientation in hyperspace will benefit from a battery of characterizations of the space being navigated, the user navigating the space, and their interaction. This study focuses on a particular consideration for understanding the " lost-in-hyperspace " problem, namely " transitional volatility ". Metrics investigated(More)
INTRODUCTION A substantial portion of usability work involves the coordinated collection of data by a team of specialists with varied backgrounds, employing multiple collection methods, and observing users with a wide range of skills, work contexts, goals, and responsibilities. The desired result is an improved system design, and the means to that end are(More)
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