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Large enterprises, such as IBM, accumulate petabytes of free-text data within their organizations. To mine this big data, a critical ability is to enable meaningful question answering beyond keywords search. In this paper, we present a study on the characteristics and classification of IBM sales questions. The characteristics are analyzed both semantically… (More)
The book is approximately 400 pages in length exclusive of the appendix. The appendix consists of a set of Bourne Shell quick reference tables, a set of regular expression quick reference tables, a bibliography, and answers to exercises that are introduced in many of the chapters.