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Service resilience in the face of constant business change is an imperative and complex task for any service organization including those in financial services. Yet, due to its systemic complexity, service resilience as a practice in most organisations is performed in an ad-hoc and inefficient manner resulting in periodic disruptions to day-to-day business(More)
Resilience is the ability of an enterprise to absorb, recover and adapt from a disruption. Being resilient is a complex undertaking for enterprises operating in a highly dynamic environment and striving for continuous efficiency and innovation. The challenge for enterprises is to offer and run a customer-centric and interdependent large portfolio of(More)
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