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Synchronous text communication is becoming recognized as a valuable workplace communication medium yet some studies of group text chat indicate that its properties can lead to interactional incoherence. We consider this issue through a detailed analytic examination of text chat transcripts by showing how participants manage their interactions through(More)
This paper reports an ethnography of ambulance dispatch work in a large UK metropolitan region. The interplay between control centre ecology, usage of a computerised dispatch system, and cooperative work of control personnel is analysed. The methods by which a 'working division of labour' is sustained to effectively manage dispatch in the face of high(More)
Patterns of Cooperative Interaction are regularities in the organisation of work, activity, and interaction among participants, and with, through, and around artifacts. These patterns are organised around a framework and are inspired by how such regularities are highlighted in ethnomethodologically-informed ethnographic studies of work and technology. They(More)
In this paper we report on an ethnographic study of a small software house to discuss the practical work of software testing. Through use of two rich descriptions, we discuss that "rigour' in systems integration testing necessarily has to be organisationally defined. Getting requirements "right', defining "good' test scenarios and ensuring "proper' test(More)
We report on an ethnographic study of payment and banking practices in India. Currently a mobile payment mechanism is being developed in India and we were interested to see how it would fit with various current payment systems for various types of users. Therefore we studied a variety of current payment situations and gained an understanding of the banking(More)
This paper examines how software developers discuss users and how such discussions are intrinsic to the negotiation and settling of technical decisions in the development and testing of a software product. Using ethnographic data, we show how the user features in conversations, not as a 'topic' but as 'context' to technical work. By understanding the user(More)