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In 1986, Science Applications International Corporation (SAIC) was tasked to design, develop, deploy, and maintain a health care system. Over the last ten years, extensive measurement data has been collected and analyzed. By setting goals in terms of a few key indicators, establishing baselines for those indicators, and measuring success in terms of the(More)
In this paper we review the progress in software process research and the role of process improvement in enhancing business outcomes of software projects. We ®rst describe the process view of software development. Next, we review the literature on software process research and discuss some of the leading software process models. The business value of(More)
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