Danilo Gotta

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In this paper, we describe two mission critical applications currently deployed by Telecom Italia in the Operations Support System domains. The first one called “Network Neutral Element Manager” implements a mediation layer between network elements and OSS systems. The second one, known as “Wizard”, provides step-by-step guidance to technicians performing(More)
This paper has two main focuses. First it provides a review on the reasons why agent technologies are a good choice for BPM (Business Process Management). A brief survey of the literature on the subject is presented and a critical revision of the main motivations that are commonly accepted for the use of agents in BPM is presented taking into account recent(More)
This paper presents an overview of the novel platform AMUSE (Agent-based Multi-User Social Environment), an agent-based social gaming platform that leverages the power of industrial-strength agent technologies. The core need that motivated the initial work on AMUSE was to provide game developers with a solid tool targeting common horizontal issues in social(More)
This paper presents an approach to the operational process management based on both the availability of tools for the automation of complex activities, and the availability of mashup software instruments. In this way, people directly involved in the operational processes are not only supported in their activities by means of the exiting tools, but they are(More)
In this paper we present the latest developments of WADE (Workflows and Agents Development Environment) that provide concrete support for a better realization of the innovative paradigm of agent-based BPM (Business Process Management). We discuss the new functionality that WADE offers to enable the rapid and effective realization of user-centric business(More)