Daniela Long

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This paper presents an approach to the operational process management based on both the availability of tools for the automation of complex activities, and the availability of mashup software instruments. In this way, people directly involved in the operational processes are not only supported in their activities by means of the exiting tools, but they are(More)
—This paper has two main focuses. First it provides a review on the reasons why agent technologies are a good choice for BPM (Business Process Management). A brief survey of the literature on the subject is presented and a critical revision of the main motivations that are commonly accepted for the use of agents in BPM is presented taking into account(More)
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