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Journals and Conferences
C. MATTIA 1, G. SAVOIA 2, F. PAOLETTI 3, O. PIAZZA 4, D. ALBANESE 5, B. AMANTEA 6, F. AMBROSIO 7, B. BELFIORE 8, M. BERTI 9, L. BERTINI 10, F. BRUNO 11, M. CARASSITI 12, D. CELLENO 13, F. COLUZZI 1, G. CONSALES 14, A. COSTANTINI 15, F. CUPPINI 16, R. A. DE GAUDIO 14, A. FARNIA 17, G. FINCO 18, E. GRAVINO 4, A. GUBERTI 19, L. LAURENZI 20, S. MANGIONE 21, M.… (More)
What does it take for a hospital to achieve excellence in the area of customer service? How can customer service be improved within a large and complex healthcare facility? Many hospitals are currently seeking answers to these questions.
It is widely recognized that productivity gains, sustained economic growth and employment are largely determined by technological progress, innovation and human capital. The 2000 Lisbon strategy to make Europe a competitive knowledge-based economy by 2010 and, more specifically, the Barcelona objectives agreed upon in 2002 to increase R&D investment in the… (More)