Daniel Holliday

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Trust is a significant factor in user adoption of new systems. However, although trust is a dynamic attitude of the user towards the system and changes over time, trust in intelligent systems is typically captured as a single quantitative measure at the conclusion of a task. This paper challenges this approach. We report a case study that employed a(More)
Intelligent systems often violate fundamental usability principles, such as control and transparency. Explanations have been shown to have a positive effect on transparency in such systems but little research exists as to how it may affect control. We set out to investigate how explanations may impact upon users' perceptions of control in an intelligent(More)
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