• Publications
  • Influence
Theory of planning behavior (TPB) and customer satisfaction in the continued use of e-service: An integrated model
Development of an integrated model designed to predict and explain an individual's continued use of online services based on the concepts of the expectation disconfirmation model and the theory of planned behavior found that it had a better explanatory advantage than other EDM-based models proposed in prior research. Expand
Factors influencing the continuance intention to the usage of Web 2.0: An empirical study
Results indicate that user satisfaction with Web 2.0 applications significantly affects electronic word-of-mouth, which in turn significantly influences users' continuance intention, and subjective norm, image, critical mass and critical mass all have a significant impact onto satisfaction. Expand
E-Government: Evolving relationship of citizens and government, domestic, and international development
The emerging applications of E-Government, both in the United States and in the International Community are explored, with a focus on the domestic and international state ofE-Government and the importance of citizen acceptance. Expand
Adopting customer relationship management technology
The basic concepts of CRM are discussed, the characteristics of the system are elaborated, its brief history is reviewed, and the current status ofCRM is addressed. Expand
Applying data mining to telecom churn management
This study compares various data mining techniques that can assign a ‘propensity-to-churn’ score periodically to each subscriber of a mobile operator and indicates that both decision tree and neural network techniques can deliver accurate churn prediction models. Expand
Critical factors influencing the adoption of data warehouse technology: a study of the banking industry in Taiwan
Investigating the factors influencing adoption of data warehouse technology in the banking industry in Taiwan revealed that factors such as support from the top management, size of the bank, effect of champion, internal needs, and competitive pressure would affect the adoption ofData warehouse technology. Expand
The antecedent factors on trust and commitment in supply chain relationships
It was found that there is a positive relationship between the level of quality, and availability, and thelevel of trust; information sharing and commitment; and country moderates the relationship between informationsharing and trust. Expand
Determinants of users' intention to adopt wireless technology: An empirical study by integrating TTF with TAM
Overall, users' intention to adopt wireless technology in organizations was determined directly by fit between characteristics of task and technology as well as users' perceived ease of use and usefulness. Expand
Data mining techniques for customer relationship management
Abstract Advancements in technology have made relationship marketing a reality in recent years. Technologies such as data warehousing, data mining, and campaign management software have made customerExpand
The effect of online privacy policy on consumer privacy concern and trust
A significant relationship between the content of privacy policies and privacy concern/trust; willingness to provide personal information and privacy concerns; privacy concern and trust is found. Expand