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The Dimensions, Antecedents, and Consequences of Emotional Labor
This article conceptualizes the emotional labor construct in terms of four dimensions: frequency of appropriate emotional display, attentiveness to required display rules, variety of emotions to be
Using the contest- and sponsored-mobility perspectives as theoretical guides, this meta-analysis reviewed 4 categories of predictors of objective and subjective career success: human capital,
A Contingency Theory of Socialization
September 1976, volume 21 A model of individual socialization into organizations is presented and tested. The model (a) identifies three distinct stages of socialization, (b) specifies the activities
The Impact of Psychological Contract Violations on Exit, Voice, Loyalty, and Neglect
This study examines the relationships betweenviolations of employees' psychological contracts andtheir exit, voice, loyalty, and neglect behaviors. Usinga sample of over 800 managers, this research
The Decision to Retire Early: A Review and Conceptualization
This article explores three interconnected decisions related to early retirement- the decision whether to leave a long-term job prior to age 65. the decision whether to accept bridge employment, and
Managing emotions in the workplace.
Over the past ten years, increasing attention has been given to how workers express emotions in a variety of work settings (Ashforth and Humphrey, 1995; Rafaeli and Sutton, 1987, 1989; Sutton, 1991;
The Development and Enforcement of Group Norms
This paper examines why group norms are enforced and how group norms develop. It is argued here that groups are likely to bring under normative control only those behaviors that ensure group
Executive Coaching: A Review and Agenda for Future Research
The use of executive coaching as a developmental intervention for managers has increased dramatically during the past decade. Consequently, there has been a burgeoning practitioner literature on the
Dimensions, antecedents, and consequences of workaholism: a conceptual integration and extension
While the concept of workaholism has received a good deal of attention in the popular press, theoretical and empirical research have lagged behind. In part, the lack of a formal, agreed upon
The relationship of age to ten dimensions of job performance.
An expanded meta-analysis on the relationship between age and job performance that includes 10 dimensions of job performance shows that although age was largely unrelated to core task performance, creativity, and performance in training programs, it demonstrated stronger relationships with the other 7 performance dimensions.