• Publications
  • Influence
Conceptualizing smart service systems
TLDR
We conceptualize “smart service” and "smart service systems" based on using smart products as boundary objects that integrate service consumers’ and service providers’ resources and activities. Expand
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What makes local governments' online communications successful? Insights from a multi-method analysis of Facebook
TLDR
We analyse the properties and topics of government posts to draw a rich picture of how local governments use Facebook as a communications channel. Expand
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Identification of Services - A Stakeholder-Based Approach to SOA Development and its Application in the Area of Production Planning
TLDR
This paper proposes a selective identification of services from a business point of view, based on process models. Expand
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Reference Models and Modeling Languages for Product-Service Systems Status-Quo and Perspectives for Further Research
TLDR
This paper evaluates the current support of reference models and modeling languages for setting up conceptual models in the area of product-service systems. Expand
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Exploring the Interplay of the Design and Emergence of Business Processes as Organizational Routines
TLDR
We propose a meta-framework that conceptualizes business processes as emergent organizational routines that are represented, enabled, and constrained by IT artifacts. Expand
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Ensembles of context and form for repurposing electric vehicle batteries: an exploratory study
TLDR
The electric vehicle battery is the crucial component in electric vehicles. Expand
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The challenge of conceptual modeling for product–service systems: status-quo and perspectives for reference models and modeling languages
TLDR
Confronted with decreasing margins and a rising customer demand for integrated solutions, manufacturing companies integrate complementary services into their portfolio. Expand
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Wertschöpfungsnetzwerke von Produzenten und Dienstleistern als Option zur Organisation der Erstellung hybrider Leistungsbündel
Sachguter werden zunehmend als Massenware (engl. commodity) angesehen, die in ahnlicher Qualitat von verschiedenen Unternehmen bereitgestellt werden konnen, die im internationalen Wettbewerb stehen.Expand
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Model-Based Decision Support for the Customer-Specific Configuration of Value Bundles
TLDR
In this paper, a modelling language is introduced to describe the function and structure of such modules, as well as to calculate the economic consequences of value propositions on a customer-individual level. Expand
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Information systems for smart services
TLDR
We present a set of timely papers that investigate selected facets of the complex interplay between information technology, information systems, and Service Science to design innovative IT artifacts for smart service. Expand
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