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AbstrAct Adopting a focus on CRM has been an industry standard for nearly two decades. While evidence suggests that a majority of the attempts to implement CRM systems fail, no single reason for the failures has been identified. Assuming that CRM implementation is an extension of a customer-oriented business strategy and assuming successful integration with(More)
The global digital divide as a concept is intuitively understood by most academicians, politicians and public policy makers. However, to date little empirical work exists to explain differences in per country access to Information and Communication Technologies (ICTs). The research that does exists places heavy influence on the impact of country wealth, as(More)
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