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One of the critical problems in the call center industries is the staffing problem since they must face variable demands and because staff costs represent a major part of the costs of this industry. The problem of dimensioning a call center is modeled as a particular scheduling problem, where the objective is to minimize the weighted number of resources(More)
We deal in this paper with the Shift Design Problem: the problem is to create shifts and assign them to employees over the week, according to the labour code and respecting a given load curve. The constraints are of two types: – Constraints per agent: the sum of duration of work over the week; each agent has exactly two days-off per week; each agent has at(More)
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