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We discuss the main results of the author’s PhD thesis (Canon 2005) presented in December 2005 at the Université François-Rabelais de Tours and supervised by J.-C. Billaut and J.-L. Bouquard. This thesis is written in French and is available from the author upon request. It deals with three different problems arising in the call center industry: the problem(More)
One of the critical problems in the call center industries is the staffing problem since they must face variable demands and because staff costs represent a major part of the costs of this industry. The problem of dimensioning a call center is modeled as a particular scheduling problem, where the objective is to minimize the weighted number of resources(More)
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