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In this paper, a method is proposed to calculate a comprehensive index that calculates the ecological efficiency of a city by combining together the measurements provided by some Data Envelopment Analysis (DEA) cross-efficiency models using the Shannon's entropy index. The DEA models include non-discretionary uncontrollable inputs, desirable and undesirable(More)
— In this paper the outcome of a benchmarking study that compares organization websites in the public sector is presented. In particular, 31 websites of Italian public universities are compared considering the website cognitive efficiency as a measure of its overall performance, i.e. usability and accessibility. Data Envelopment Analysis is performed to(More)
This article reports the outcome of a performance study of the water service provision industry in Italy. The study evaluates the efficiency of 21 " private or public-private " equity and 32 " public " equity water service operators and investigates controlling factors. In particular, the influence that the operator typology and service management(More)
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