In this paper, a method is proposed to calculate a comprehensive index that calculates the ecological efficiency of a city by combining together the measurements provided by some Data Envelopment Analysis (DEA) cross-efficiency models using the Shannon's entropy index. The DEA models include non-discretionary uncontrollable inputs, desirable and undesirable… (More)
— In this paper the outcome of a benchmarking study that compares organization websites in the public sector is presented. In particular, 31 websites of Italian public universities are compared considering the website cognitive efficiency as a measure of its overall performance, i.e. usability and accessibility. Data Envelopment Analysis is performed to… (More)
—This paper presents an approach useful to analyze the performance of the product development process. This approach uses the Dependency Structure Matrix tool and metrics from the Social Network Analysis (SNA). Results relative to the application of the approach to the development of a car climate system are presented.