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Online Social Media (OSM) websites have attracted millions of users by enabling them to socially interact in ways that were not possible before. While the explosion of OSM use has had many benefits, it also has a darker side where an individual's personal information can potentially be misused. This study develops and tests an empirical model based on a(More)
IS service satisfaction involves assessing both rational and emotional components of the service encounter. Given the extensive prior literature on the rational components of service satisfaction this study explores the mediating role of modal emotions-as the basis for the emotional component of service satisfaction-on IS service continuance. The paper(More)
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