Claudia Steghuis

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This paper compares concepts of maturity models in the areas of Enterprise Architecture and Enterprise Systems Usage. We investigate whether these concepts correlate, overlap and explain each other. The two maturity models are applied in a case study. We conclude that although it is possible to fully relate constructs from both kinds of models, having a(More)
This paper describes a study about Instant Messaging (IM) to support the business-consumer relationship. The central question in the research is: ‘In what ways can Instant Messaging add value to the business-customer relationship?’ This is studied by means of a literature review and a small case study. Eight consumers are questioned about their beliefs,(More)
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