Claes Fornell

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Prior to pursuing his Ph.D., he worked for ten years in various engineering, marketing, and general management positions with Tata Steel and Tata Ryerson in India. He is primarily interested in understanding how IT contributes to firm performance and how firms can better manage their IT resources. His research has appeared or is forthcoming in the research(More)
and Gaurav Singh of NASSCOM for their assistance to coordinate, collect and provide the data for this research. We thank participants at the 2006 Americas Conference on Information Systems and the 2006 INFORMS Annual Meeting for their comments on previous versions of this paper. We also acknowledge helpful ideas and input from Sunil Mithas to improve this(More)
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