Cláudio Sapateiro

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We describe the design of a mobile collaborative tool that helps teams managing critical computing infrastructures in organizations, a task that is usually designated Business Continuity Management. The design process started with a requirements definition phase based on interviews with professional teams. The elicited requirements highlight four main(More)
A proposal of a method to assess awareness support is made. This proposal is intended for the use of collaborative applications developers at any time during development. It consists of a checklist. It is made with the inclusion of design elements obtained by the analysis of Quality Assurance ideas applied to collaborative systems. The proposal is(More)
When facing emergency scenarios, several contingent factors may strongly condition the pre-defined response procedures. The proposed approach takes the perspective that an emergency response tool may guide the response effort. The tool adopts a conceptual model grounded on existing situation awareness models and research work done with High Reliability(More)
When organizations face unforeseen emergency situations its members often resort to unstructured crisis management activities in order to overcome the problems. Researchers have noted that a common activity in these scenarios is the construction of a shared awareness of the situation in order to collaboratively identify the actions required to be carried on(More)
—In this work we approach the study of team situation awareness based upon a holistic perspective that integrates the shared and distributed nature of the construct. We studied team situation awareness in the context of critical incidents response management, as it constitutes a valuable asset and yet is continuously challenged by the very nature of the(More)
Organizations orchestrate work along a continuum of structured and unstructured activities. Particularly in emergency situations and crisis management scenarios, the organization's procedures and information systems may not cope with the information and collaboration requirements imposed by the dynamic of unplanned situations, emerging such unstructured(More)
We identify some of the challenges related with conducting research into teamwork, addressing in particular the data gathering problem, where researchers face multiple tensions derived from different viewpoints regarding what data to gather and how to do it. To address this problem, we propose a microworld approach for conducting research into teamwork. We(More)