Cláudio Sapateiro

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We describe the design of a mobile collaborative tool that helps teams managing critical computing infrastructures in organizations, a task that is usually designated Business Continuity Management. The design process started with a requirements definition phase based on interviews with professional teams. The elicited requirements highlight four main(More)
A proposal of a method to assess awareness support is made. This proposal is intended for the use of collaborative applications developers at any time during development. It consists of a checklist. It is made with the inclusion of design elements obtained by the analysis of Quality Assurance ideas applied to collaborative systems. The proposal is(More)
When organizations face unforeseen emergency situations its members often resort to unstructured crisis management activities in order to overcome the problems. Researchers have noted that a common activity in these scenarios is the construction of a shared awareness of the situation in order to collaboratively identify the actions required to be carried on(More)
—In this work we approach the study of team situation awareness based upon a holistic perspective that integrates the shared and distributed nature of the construct. We studied team situation awareness in the context of critical incidents response management, as it constitutes a valuable asset and yet is continuously challenged by the very nature of the(More)
Situation awareness is deemed essential whenever tackling situations characterized by complexity, hard to define causal relationships, dynamic changes and lack of information. This paper describes the development of a model and tool supporting collaborative construction of situation awareness. The proposed model organizes awareness information elements(More)
Mobile computing has experienced a rapid growth and there are nowadays many applications being developed. According to the literature, many of these applications are designed for collaborative work or learning and share the same requirements: they implement a peer-to-peer communication architecture, there are subgroups inside the group of participants which(More)
Organizations orchestrate work along a continuum of structured and unstructured activities. Particularly in emergency situations and crisis management scenarios, the organization's procedures and information systems may not cope with the information and collaboration requirements imposed by the dynamic of unplanned situations, emerging such unstructured(More)