Cigdem Altin Gumussoy

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Over the past few years, firms around the world have implemented enterprise resource planning (ERP) systems to have a standardized information system in their organizations. While millions of dollars have been spent on implementing ERP systems, previous research indicates that potential users may still not use them. This study, based on data from 75(More)
A modified SERVQUAL approach including usability as the sixth service quality dimension has been used to evaluate the effect of service quality dimensions on customer satisfaction and return intention for four different hospital types operating in Turkey: public, private, university, and military hospitals. The proposed research model was tested with 292(More)
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