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With the increasing interest and emphasis on customer demands in new product development, customer requirements elicitation (CRE) and evaluation have secured a crucial position in the early stage of product conceptualization. As such, it is highly desired to have a systematic strategy for soliciting customer requirements effectively, and subsequently,(More)
The importance of customer requirement management in product development has been well recognized in both academia and industries alike. This paper provides a comprehensive review of the state-of-the-art research in this field. Customer requirement management entails various issues related to requirement elicitation, analysis and specification, as well as(More)
In this paper, an approach that attempts to improve conventional quality function deployment (QFD) technique in terms of effective design knowledge handling in product concept development is proposed and described. For this purpose, a QFD-enabled product conceptualisation system was established. It consists of three cohesively interacting modules, namely,(More)