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A conceptual model of nurses' goal orientation, service behavior, and service performance.
A model of nurses' goal orientation, service behavior, and service performance constructed to investigate the antecedents and consequences of the medical service behavior provided by nurses revealed that the customer-oriented behavior of nurses had a positive influence on organizational citizenship behavior; and both of these behaviors had a significantpositive influence on service performance. Expand
Goal Orientation, Service Behavior and Service Performance
Based on the traditional service triangle, this study proposes a conceptual model of the relationships between goal orientation, service behavior and service performance in order to examine… Expand
Capability contingent: the impact of organisational learning styles on innovation performance
In today's highly competitive and rapidly changing business environment, organisational learning can ensure an enterprise's survival and develop new opportunities. However, considering the different… Expand
A Study on the Impacts of Internal Capacity and Leadership Behavior on Ambidextrous Innovation
- Chun-Cheng Chien
Through the exploration and exploitation of innovation, enterprises can enhance their competitive positions and maintain their long-term prosperity. Therefore, long-lasting businesses and enterprises… Expand