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Human Factors Methods for Design: Making Systems Human-Centered
Human factors practice The Human-Made Environment The Systems Model Requirements Life Cycle The Development Process System Issues Human Factors Practice Summary Human Abilities and Limits Human RolesExpand
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Resilience is not control: healthcare, crisis management, and ICT
Like other high hazard sectors, successful crisis response relies on a well-founded understanding of the work domain and the manner in which operators perceive and deal with obstacles to achievingExpand
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Minding the Gaps: Creating Resilience in Health Care
Resilience is the intrinsic ability of a system to adjust its functioning prior to, during, or following changes and disturbances so that it can sustain required operations, even after a major mishapExpand
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Using cognitive artifacts to understand distributed cognition
Studies of patient safety have identified gaps in current work including the need for research about communication and information sharing among healthcare providers. They have also encouraged theExpand
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Discovering Healthcare Cognition: The Use of Cognitive Artifacts to Reveal Cognitive Work
Healthcare systems, especially hospital operating room suites, have properties that make them ideal for the study of the cognitive work using the naturalistic decision-making (NDM) approach. ThisExpand
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The Messy Details: Insights From the Study of Technical Work in Healthcare
—The papers in this special issue demonstrate productive methods of coping with the messy details of technical work in healthcare. The studies demonstrate both how difficult it is to do in depthExpand
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Getting to the point: developing IT for the sharp end of healthcare
Healthcare demonstrates the same properties of risk, complexity, uncertainty, dynamic change, and time-pressure as other high hazard sectors including aviation, nuclear power generation, theExpand
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Lost in menuspace: user interactions with complex medical devices
The advent of fast-acting drugs has made the infusion pump the most pervasive electronic medical device in the acute care (hospital) environment. Despite the importance of its correct operation,Expand
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Regularly irregular: how groups reconcile cross-cutting agendas and demand in healthcare
The flow of technical work in acute healthcare varies unpredictably, in patterns that occur regularly enough that they can be managed. Acute care organizations develop ways to hedge resources so thatExpand
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“Those found responsible have been sacked”: some observations on the usefulness of error
Erik Hollnagel’s body of work in the past three decades has molded much of the current research approach to system safety, particularly notions of “error”. Hollnagel regards “error” as a dead-end andExpand
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