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Using a sample of 268 production employees, this study extended research on R. Karasek's (1979) demands-control model of stress in 2 ways. First, results show that R. Karasek's proposed interaction between demands and control when predicting strain occurred only for more proactive employees. This 3-way interaction helps reconcile previous inconsistent(More)
AIM To investigate the prevalence, perceived causes and relationship to psychological well-being of verbal abuse in a National Health Service (NHS) ambulance service control room (ASCR). METHOD Questionnaire survey with ASCR personnel (n = 48). RESULTS 7% of calls per shift were verbally abusive; the most common sources were patients or emergency(More)
Call centers can be considered as lean service systems, with leanness being described in terms of both dialog scripting and performance monitoring. Using data from a sample of 823 call handlers from 36 call centers, these lean characteristics are examined in relation to the prediction of call handler job-related strain. Moreover, the extent to which this(More)
The demands of the modern office are thought to contribute to the development of musculoskeletal disorders. For upper body and lower back disorders, these effects are hypothesized to be mediated by psychological strain. A study of 936 employees from 22 call centers supports this hypothesis. Using logistic regression and structural equation modeling, the(More)
OBJECTIVES Workplace bullying is an occupational hazard for trainee doctors. However, little is known about their experiences of cyberbullying at work. This study examines the impact of cyberbullying among trainee doctors, and how attributions of blame for cyberbullying influence individual and work-related outcomes. METHODS Doctors at over 6 months into(More)
There is a dearth of research examining physical activity in children aged 6-10 years with low socioeconomic status, despite the fact there is good reason to suspect this is a critical period when physical activity habits are created. Physical activity and theory of planned behavior variables were measured at three time points, and children (N = 77)(More)
Objectives In this paper we describe two research projects, whose objectives are to: (1) bring together expertise in organisational psychology, computer science, and organisational practice, (2) address a set of applied problems, (3) simulate human behaviour in different organisational situations, and (4) develop and exploit long-term capability in this(More)
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