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Worldwide the environment in which IT initiatives are deployed is changing. Increasingly, IT investments are being made to produce market outcomes as well as internal operating efficiencies. Learning about the linkage between the IT investments and business value is a critical challenge in the service sector for industries such as financial services,(More)
IT professionals and researchers continue to seek guidance on how to best derive sustainable business value from investments in information systems, and to identify specific governance mechanisms which can be employed to ensure positive results. Building on the resource-based theory of the firm, this long-term interpretive field study of IT strategic(More)
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