Chris J. Backhouse

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The research described in this paper investigates the problems and issues faced by companies implementing Product Data Management (PDM) systems. The aim is to produce guidelines to help managers implement PDM to gain maximum competitive advantage. A pilot study, which illustrates the key factors necessary for the successful implementation of a PDM system,(More)
The purpose of this paper is to investigate the utilization of lean manufacturing systems in public service operations for potential added value. A case study of lean manufacturing implementation at a UK city council was carried out using in-depth interviews with key personnel coupled with documents collection. The Organizational Commitment Questionnaire(More)
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