Ching-Hsue Cheng

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Data mining is a powerful new technique to help companies mining the patterns and trends in their customers data, then to drive improved customer relationships, and it is one of well-known tools given to customer relationship management (CRM). However, there are some drawbacks for data mining tool, such as neural networks has long training times and genetic(More)
To face the reality of practical multiple criteria problems usually possessing characters of fuzziness, and to consider group decision making with various subjective–objective backgrounds usually participating in decision-making process. In this paper, the experts’ opinions are described by linguistic terms which can be expressed in trapezoidal (or(More)