Ching-Chow Yang

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Purpose – Most studies on higher education focus on students as customers, and evaluate student levels of satisfaction/dissatisfaction with their programs, while generally neglecting teacher work satisfaction. Thus, this study evaluates how employee dissatisfaction with various investment items determines the improvement priority.(More)
The design of large-scale engineering systems requires design teams to balance a complex set of considerations. Formal approaches for optimizing complex system design assume that designers behave in a rational, consistent manner. However, observation of design practice suggests that there are limits to the rationality of designer behavior. This paper(More)
This paper examines the effectiveness of the implementation of enterprise resource planning (ERP) in improving service quality in the Taiwanese semiconductor industry by assessing the expectations and the perceptions of service quality from the perspectives of both upstream manufacturers and downstream customers. The study first establishes a modified(More)
It is not sufficient for a contemporary firm to satisfy its customers; to be really successful, a firm must create value for its customers. In so doing, it will also derive value from its customers. In this regard, the present study first redefines the categories of customer value by suggesting a new category of 'creative value'. The paper then explores the(More)
This study establishes a stolen-vehicle tracking management information system (MIS) combining information technology (IT) equipment in a wireless local area network (WLAN), personal digital assistant (PDA), and charge couple devices (CCD) camera with vehicle license plate recognition (LPR) technology. First, the police setup CCD cameras at fixed locations(More)