Chih-Chin Liang

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Being the dominant telecommunication company in Taiwan, ChungHwa Telecom Co., Ltd., CHT is her symbol listed on the New York Stock Exchange, provides major communication services to more than 23 million people living in Taiwan. CHT has vast number of software developed on client -server or web-based architectures with client software installed in more than(More)
Downward communication is a popular push-based scheme to forward messages from headquarters to front-line staff in a large-scaled company. With the maturing intranet and web technology, broadcasting algorithms, including pull-based and push-based broadcasting algorithms, it is feasible to send downward messages through web-based design by sending packets on(More)
A food-processing-and-distribution company typically stores products in a warehouse before shipping them to customers. Inventory management is therefore important to the food-processing-and-distribution industry because of the large amount of products typically stored. Large amounts of stored products increase inventory cost and management cost and can(More)
This is a PDF file of an unedited manuscript that has been accepted for publication. As a service to our customers we are providing this early version of the manuscript. The manuscript will undergo copyediting, typesetting, and review of the resulting galley proof before it is published in its final citable form. Please note that during the production(More)
In service industry, customers wait for being served if the service rate is lower than arrival rate of customers. Such a waiting phenomenon is a common situation but costs a lot in the service industry. Partial customers might be angry for a long waiting. This waiting experience means the poor quality. If the customer's waiting behaviors can turn to be the(More)