Chiara Francalanci

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The literature provides a wide range of techniques to assess and improve the quality of data. Due to the diversity and complexity of these techniques, research has recently focused on defining methodologies that help the selection, customization, and application of data quality assessment and improvement techniques. The goal of this article is to provide a(More)
This study describes a hierarchical ranking model to help the selection of CRM (customer relationship management) packages based on their functional and technical quality. The model is tested empirically by applying the hierarchical analytical process (AHP) to a sample of 42 CRM packages. Results indicate how functionally similar packages can differ(More)
In service oriented systems, Quality of Service (QoS) is a service selection driver. Users evaluate QoS at run time to address their service invocation to the most suitable provider. Thus, QoS has a direct impact on providers' revenues. However, QoS requirements are difficult to satisfy because of the high variability of Internet workloads. Workload(More)
In service oriented architectures, Quality of Service (QoS) is a key issue. Service requestors evaluate QoS at run time to address their service invocation to themost suitable provider. Thus, QoS has a direct impact on the providers’ revenues. However, QoS requirements are difficult to satisfy because of the high variability of Internet workloads. This(More)
Monitoring the performance of processes is often considered critical in classic engineering fields. However, in the area of software engineering (and especially in the Open Source context) it seems that the literature has not yet taken into consideration the problem of identifying the process characteristics and performance of debugging. The aim of this(More)
The quality of data is often defined as "fitness for use", i.e., the ability of a data collection to meet user requirements. The assessment of data quality dimensions should consider the degree to which data satisfy users' needs. User expectations are clearly related to the selected services and at the same time a service can have different characteristics(More)