Charlotte L. Hoopes Larson
Highly Influential Citations2
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Purpose – The purpose of this paper is to present results from an empirical study of various service recovery designs. When service failures occur, service recovery is the primary way a firm can… Continue Reading
Person-environment (P-E) fit has been shown to impact myriad important individual and organizational outcomes, such as satisfaction, organizational commitment, performance, and turnover. Despite this… Continue Reading