Charles Tennant

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For successful new product development, it is necessary to understand the customers' holistic experience of the product beyond traditional task completion, and acceptance measures. This paper describes research in which ninety-eight UK owners of luxury saloons assessed the feel of push-switches in five luxury saloon cars both in context (in-car) and out of(More)
This paper describes a technique for Strategic Quality Management (SQM), known as Hoshin Kanri, which has been operated as a management system in many Japanese companies since the 1960s. It represents a core aspect of Japanese companies' management systems, and is stated as: the means by which the overall control system and Total Quality Management (TQM)(More)
A review of various tools for assisting organisations to implement Concurrent Engineering (CE) found they tend to operate independently from each other, rather than being integrated to rigorously manage the change towards effective assessment and deployment. A new workbook style tool is proposed, which is based on a self-assessment model to enable the(More)
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