Charles Heckscher

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T his paper traces the main lines of evolution of the organization of professional work. The argument is illustrated with material on the case of doctors and hospitals. While market and hierarchy principles have become progressively more salient in professional work, we argue that, in parallel, the community principle has been growing more influential, too.(More)
DESCRIPTION This volume explores the changing nature of community in modern corporations. Community within and between firms-the fabric of trust so essential to contemporary business-has long been based on loyalty. This loyalty has been largely destroyed by three decades of economic turbulence, downsizing and restructuring. Yet community is more important(More)
Introduction It is generally recognized that health care delivery in advanced societies is under severe strain from multiple sources including accelerating and interrelated increases in technological sophistication, quantity and specialization of knowledge, patient awareness and assertiveness, cost pressures, and societal demands for accountability. Most(More)
DESCRIPTION This volume explores the changing nature of community in modern corporations. Community within and between firms-the fabric of trust so essential to contemporary business-has long been based on loyalty. This loyalty has been largely destroyed by three decades of economic turbulence, downsizing and restructuring. Yet community is more important(More)
One can find several books and many articles on managing change in organizations, but will find Agents of Change a provocative book that should be on the shelves of practitioners looking to broaden their understanding of the process of management and change. The books fundamental premise is to highlight the complexity of today's global business environment,(More)
Acknowledgements This report has benefited from the support of many people. We want to thank the union and management leaders of these six extraordinary school districts who arranged our visits, gave freely of their time, patiently answered our numerous questions, and introduced us to many of their colleagues. These leaders include In addition, we(More)