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Casebook embraces social and collaboration technology, analytics, and intelligence to advance the state of the art in case management from systems of record to a system of engagement for knowledge workers. It addresses complex, inefficient work practices, information loss during hand offs between teams, and failure to learn from previous case experience.… (More)
Shared governance teams require a good decision making process. After identifying the root cause of a problem, finding a solution that addresses the right issues begins. An issues flow chart and decision-making process were developed to help teams better identify and solve problems.