Chapmann C. L. Lai

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Automated analysis of the sentiments presented in online consumer feedbacks can facilitate both organizations’ business strategy development and individual consumers’ comparison shopping. Nevertheless, existing opinion mining methods either adopt a context-free sentiment classification approach or rely on a large number of manually annotated training(More)
Despite many incidents about fake online consumer reviews have been reported, very few studies have been conducted to date to examine the trustworthiness of online consumer reviews. One of the reasons is the lack of an effective computational method to separate the untruthful reviews (i.e., spam) from the legitimate ones (i.e., ham) given the fact that(More)
With the explosive growth of the amount of information stored on computer networks such as the Internet, it is increasingly more difficult for information seekers to retrieve relevant information. Traditional document ranking functions employed by Internet search engines can be enhanced to improve the effectiveness of information retrieval (IR). This paper(More)
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