Chanit Giat

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We consider an overloaded multi-server multi-class queueing model where customers may abandon while waiting to be served. For class i, service is provided at rate µ i , and abandonment occurs at rate θ i. In a many-server fluid regime, we show that prioritizing the classes in decreasing order of c i µ i /θ i asymptotically minimizes an ergodic holding cost,(More)
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