Chang-Jen Lee

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Assessing the value of decision support systems (DSS) is an important line of research. Traditionally, researchers adopt user satisfaction and decision performance to measure DSS success. In some cases, however, the use of DSS is not benefit driven. Instead, DSS adoption may be motivated by avoiding decision errors or reducing decision cost, indicating that(More)
Assessing the value of decision support systems (DSS) in organizations is an important line of research. Traditionally, researchers adopt user satisfaction and decision performance as two measures of system success. In some cases, however, the use of DSS may not be driven by satisfaction. Instead, avoiding possible decision errors may be the reason for(More)
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