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The paper aims at analysing Business Intelligence Systems (BI) in the context of opportunities for improving decision-making in a contemporary organisation. The authors – taking specifics of a decision-making process together with heterogeneity and dispersion of information sources into consideration – present Business Intelligence Systems as some holistic(More)
The main objective of this article is to identify the critical success factors (CSFs) for Business Intelligence (BI) systems implementation in small and medium enterprises (SMEs).The structure of the article is subordinated to this objective. The paper identifies the term Business Intelligence, characteristics of Business Intelligence systems, and various(More)
The aim of the article is to present the key assumptions related to the development of a new specialization , Knowledge Management in an Organization in the Economics Programme, at the University of Economics in Katowice (Poland). The fundamental reasons behind the launch of such a specialization, which would equip students with unique skills related to(More)
Social customer relationship management (CRM) systems have become an interesting research area for designers of management information systems. Designers have mainly concentrated on seeking the appropriate tools and technologies that would enable gathering, processing, analyzing and monitoring huge amounts of information in social media. Many previous tools(More)
  • Celina Olszak
  • 2013
The main purpose of this paper is to assess the level of Business Intelligence (BI) maturity in organizations. The research questions I ask in this study are: (1) what possibilities offer BI systems for different organizations, (2) how to measure and evaluate the BI maturity in organizations? The study was based on: (1) a critical analysis of literature,(More)
Interest in applications of Business Intelligence (BI) in different areas of the economy has been growing from year to year. In recent years, it has been increasing in Poland as well. A relatively new area of using this systems is the healthcare area. Intelligent techniques provide an effective computational methods and robust environment for business(More)
  • Celina Olszak
  • 2014
Although Business Intelligence (BI) is one of the most essential technologies to be purchased, the implementation of many BI applications fails. The reasons for this failure are not clear and still not well investigated. Resource-based View (RBV) and dynamic capability theory could help to overcome this gap and to provide an appropriate theoretical basis(More)