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Help: Noun. That little online book " thing " we put alongside a software application. Dead. Help: Verb. To assist someone through a task or process to achieve goals. Alive and kicking! As Help Authors, we often treat online help as a " thing, " not an activity. We've favored the noun over the verb! This preference is natural for writers, who enjoy… (More)
Thesis: Producing mukirnedia documentation requires a new view of a technical communicator's roles, skills, and responsibilities. DEVELOPMENT Preparing any kind of online documentation-monomedia or multimedia-is a form of programming. Although the computer system presenting your document isn' t necessarily acting on every word you write, you still have to… (More)