Carson C. Woo

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The alignment of information technology (IT) with business strategies is optimal when harmony exists between organizational and system goals. Empirical evidence reveals that effective strategic alignment leads to superior financial performance for organizations. This observation has spurred extensive research into business-IT alignment. Yet, the issue of(More)
To improve the effectiveness of office workers in their decision making, office systems have been built to support (rather than replace) their judgment. However, these systems model office work in a centralized environment, and/or they can only support a single office worker. Office work that is divided into specialized domains handled by different office(More)
Existing negotiation protocols used in Distributed Artificial Intelligence (DAI) systems rarely take into account the results from negotiation research. We propose a negotiation protocol, SANP (Speech-Act-based Negotiation Protocol), which is based on Ballmer and Brennenstuhl's speech act classification and on negotiation analysis literature. The protocol(More)
D ealing with change is one of the most fundamental challenges facing IS professionals today. Business process restructuring, shifting alliances and new competitors, deregulation and globalization, legacy system migration, and new technology adoption, are but a few of the economical, organizational, and technological forces contributing to the pervasiveness(More)
One of an organization's assets is the knowledge it has for carrying out its activities in an acceptable way. However, due to the constantly changing environment in which it operates, its knowledge must evolve in order for it to survive and to stay competitive. For this reason, it is inappropriate to hard-code organizational knowledge into a computer-based(More)