Carolyn J Choudhary

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AIMS This paper is a report of a study, which assessed levels of stress amongst nurses working in a healthcare telephone-advice service. We explored whether stress related to performance, sickness absence, and intention to leave. BACKGROUND Nurses report high levels of stress, as do call-centre workers. The emergence of telephone health advice services(More)
Previous studies have found an increased prevalence of mixed/left handedness in male combat veterans and children with posttraumatic stress disorder (PTSD). This study examined lateral preference and screened for possible PTSD using a self-completion instrument in a general population sample (N = 596). Fifty-one individuals met all criteria for possible(More)
AIM This is a report of a research protocol to assess level, determinants and consequences of stress in NHS-24 telephone helpline nurses. BACKGROUND Nurses working in traditional hospital settings report high levels of occupational stress. Many nurses now work in call centres, environments with their own inherent stressors. Stress in nurses has been(More)
Nurses working for telephone-based medical helplines must maintain attentional focus while quickly and accurately processing information given by callers to make safe and appropriate treatment decisions. In this study, both higher levels of general occupational stress and elevated stress levels on particular shifts were associated with more frequent(More)
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