• Publications
  • Influence
Swift Guanxi in Online Marketplaces: The Role of Computer-Mediated Communication Technologies
tl;dr
The concept of guanxi (i.e., a close and pervasive interpersonal relationship) has received little attention in the literature on online marketplaces, perhaps due to their impersonal nature. Expand
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  • Open Access
Consumer trust and distrust: An issue of website design
tl;dr
We propose a theoretical framework to investigate the antecedents and influences of trust and distrust in online shopping context, relying on the literature of website design and consumer trust, ambivalence theories, as well as emerging studies on distrust in the work place. Expand
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The Roles of Theory in Canonical Action Research
tl;dr
We propose a new methodology for cyclical action research that improves the rigor and quality of CAR and introduces a theory of knowledge sharing that incorporates key elements of Chinese management and culture. Expand
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  • Open Access
Information technology to support informal knowledge sharing
tl;dr
We develop theoretical propositions to highlight the key facets of informal KS processes, and illustrate them through an interpretive case‐study analysis of KS in two public relations firms in China. Expand
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Interactive or interruptive? Instant messaging at work
tl;dr
The use of instant messaging (IM) technology at work is controversial, due to the interruptions it may cause and the difficulties associated with quantifying its benefits for individuals, teams and organizations. Expand
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Technical opinionWhy eBay lost to TaoBao in China: the Glocal advantage
tl;dr
In this article, we focus on the way C2C platforms compete and in particular how buyers are stimulated to be both aware and trustful of sellers through buyer-seller communication channels. Expand
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  • Open Access
Empowering employees through instant messaging
tl;dr
This paper aims to develop a research model that explains how instant messaging (IM) technologies enable employees to be empowered by shaping the social networks at work. Expand
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Developing a competitive edge in electronic markets via institutional and social based quality signaling mechanisms
tl;dr
We examine the impacts of institutional and social mechanisms on seller differentiation in electronic markets, drawing from quality signaling theories in economics. Expand
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Computer-mediated communication and social networking tools at work
tl;dr
We investigate the effects of three specific tools, viz. instant messenger, email and knowledge forum, on facilitating the communication and social network at work, and their subsequent influence on individuals’ work performance. Expand
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  • Open Access
The Ethics of IT Professionals in Japan and China
tl;dr
We study the ethical reasoning of IT professionals in Japan and the People’s Republic of China. Expand
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  • Open Access