Carol Jarom

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User Services staff at the University of Delaware are located in the basement of Smith Hall, which was constructed in 1970. The heating and cooling system has not been optimal over the years, but we were surprised to learn in December 2007 that we would need to relocate our services and staff in the spring of 2008 because a major heating and ventilation(More)
IT User Services at the University of Delaware offers students, faculty and staff large-format color printing to enhance presentations and graphic communication in a cost-effective manner. We offer support for their projects from start to finish. Extensive documentation and one-on-one help is available to assist users in designing their documents for large(More)
After years of providing no-cost printing in its computing sites, the University of Delaware (UD) decided to move to a fee-based printing scheme for its student computing sites. This paper discusses the development, testing and implementation of this system, as well as campus reaction to the prospect of paying for something for which they had not previously(More)
During the fall semester of 2004, the User Services department at the University of Delaware serviced over 2000 student machines that were either flagged for virus/copyright violations or were brought in voluntarily. This was becoming a full-time job for the staff that were cleaning these machines. The stress of seeing a never-ending appointment schedule of(More)
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