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Relationship Marketing: Old Wine in a New Bottle?
As companies increasingly recognize the importance of interaction with customers, relationship marketing is assuming a central place in both marketing theory and practice. The purpose of this articleExpand
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Assessing the Quality of Public Services: A Conceptual Model
One of the major challenges faced by Public Administration is how to create more value for both citizens and firms, mainly because of the increasing budgetary constraints and challenging demands fromExpand
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Avaliação dos efeitos da construção do rodoanel na qualidade da água e sedimento da represa do Parque Pedroso, Santo André-SP. Estudo geoquímico de hidrocarbonetos policíclicos aromáticos (HPAs),
The diagnosis of polluting substances, with both organic and inorganic characteristics, at superficial waters and bottom sediments is an important tool for the assessment of reservoirs pollution.Expand
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