Carlos André Reis Pinheiro

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The telecommunication industry has evolved into a highly competitive market, which requires companies to put an effective customer relation approach in place. In order to increase customer relationship management, social network analysis (SNA) can be used to increase the knowledge related to the customers' influence. SNA can improve relevant information(More)
Telecommunications' industry evolves into a high competitive market which demands companies to put in place an effective customer relation approach. Social network analysis can be used to increase the knowledge related to the customers' influence, arising relevant information to turns the customer experience better. SNA can be used to evaluate the(More)
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