Carla Marisa Bonina

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Governments are increasingly investing in information and communication technologies (ICT) as tool to foster the rationalization of public administration. This paper discusses e-government within the context of governmental reforms heavily influenced by the New Public Management (NPM), which suggests that the use of ICT within the public sector will enhance(More)
New information and communication technologies (ICT) promise an era of remarkable changes for society. In this paper, I propose to reflect on the processes underlying a national ICT initiative in Mexico aimed at improving foreign trade regulation – the Single Window for Foreign Trade. The case offers an example of the complexities of building ICT critical(More)
The strong pattern of inequality that marks Latin America and the Caribbean (LAC) is repeated, although with different characteristics, in access to information and communication technologies (ICTs). Although it is not currently possible to demonstrate empirically, in great detail, that mobile telephony is making a substantive contribution to poverty(More)
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