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In this paper, we focus on the identification of the experience required for solving IT problems in small to medium size enterprises. Our goal is to utilize information retrieval and data mining techniques to automatically extract information from public forums, mailing lists, and FAQs in order to automatically generate a knowledge base for dynamic system(More)
In this paper, we propose a system for automatically optimizing a decision support system to assist IT helpdesk operators for IT management tasks. The proposed system aims to leverage the publicly available experience that can be accessed on the Internet (such as blogs, discussion list etc.) in order to manage problems in IT environments. To achieve this,(More)
Identification of P2P (peer to peer) applications inside network traffic plays an important role for route provisioning, traffic policing, flow prioritization, network service pricing, network capacity planning and network resource management. Inspecting and identifying the P2P applications is one of the most important tasks to have a network that runs(More)
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